Privacy Policy and Cookies

This privacy policy is created to inform you how we use and protect the information you provide us when visiting our website. We protect your personal privacy which means that we always collect and handle personal information responsibly.

We use personal information to fulfill statutory and agreed obligations as well as to gift you with offers and provide guidance about our products and services.

In this privacy policy we inform you in more detail what personal information we collect, where we attain personal information, what we use personal information for and in what circumstances and on what grounds we hand information to third parties. We also explain your rights for your personal information stored in our register.

Please contact us if you have questions regarding privacy or personal information. Our contact information can be found at the end of this document.

The Use of Cookies

A cookie is a small data file that requests access to be able to install itself on your computer’s hard drive. When you accept this installation, the file will be installed and help analyze data traffic as well as inform you when you visit certain sites. Cookies enable web applications to provide you with individual feedback. We use cookies to identify which webpages have been used.

This helps us analyze data on our website’s traffic and helps us improve our website to fit our customers’ needs even better. We only use this information for statistical analyzing.

Cookies in general help us provide a better website for you. Cookies help us analyze which of our pages are most interesting to you and which ones are not. Cookies do not give us access to your computer nor do they give any other information about you. We only attain the information you wish to share with us. You can choose whether you want to accept cookies or not.

Most internet browsers automatically accept cookies, but you can always change the settings on your browser to not accept them. Declining cookies might however prevent you from taking full advantage of our website.

Use of Visitor Statistics and Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses so called cookies, which are text files saved on your computer. These files enable the analysis of the website you are using. An IP anonymization is activated on this website, which means that the whole IP address is moved to Google’s servers and shortened there in only cases of exception. The operator of this website uses this information to evaluate use of the website, compose reports about the website’s operation and offer other services that are related to the use of this website and the internet. The administrator of this website is responsible this. The IP address sent to Google Analytics by your browser will not be linked to other information in Google. You can block the use of cookies by changing your browser settings. We would like to remind you that declining cookies might prevent you from taking full advantage of our website.

Remarketing

This website can use cookies for remarketing purposes. This type of information is also anonymous, so personal information or user profiles are not saved.

Chat Function

Our chat control system is provided by ZenDesk Ltd, which is based in the USA. The supplier uses the Privacy Shield protection and abides by the GDPR regulations. Read more about ZenDesk’s privacy policy here.

Bookings

Beds24.com is our booking partner that provides you with several possibilities for payment as a customer. Regardless of how you decide to pay, Beds24.com delivers and protects your information. Beds24.com is independently responsible for personal information. You can read more about their privacy policy here.

If you decide to order our newsletter, your information will be saved in our newsletter software. You can cancel your subscription at any time by clicking the Unsubscribe button at the bottom of the newsletter. You can also contact us directly and ask us to remove you from our subscribers.

Other Websites

Our website includes links to other interesting websites. We cannot however monitor other websites as you leave our site. Thus, we cannot be responsible for the protection and privacy of any information you give out while visiting other websites. This privacy policy does not apply to other websites. You should be aware and read all contracts and information about privacy on the website in question.

Privacy Policy

This privacy policy describes how we collect, use, save and protect your personal information. When we write you, we mean you as a customer, potential customer or other relevant person.

The Basis and Purpose of Handling Personal Information

We use personal information to fulfill statutory and agreed obligations as well as to gift you with offers and provide guidance about our products and services.

What Information Do We Collect About You?

We collect information from you when you register with us or when you order our products or services. We also collect information when you perform voluntary customer surveys, give us feedback, order our newsletter or contact us. The information regarding the use of our website is collected with cookies.

When you contact us, we handle the following personal information:

Personal and contact information – name, e-mail address, telephone number, etc.

When you begin a customer relationship with us, we handle the following personal information:

Personal and contact information – name, billing and shipping address, e-mail address, telephone number, etc.
Information about the service – information about the apartment you have rented.

The information collected to identify our customers is a requirement to beginning a customer relationship with us. We cannot offer you our products and services without the required personal information.

We do not save any delicate information such as social security numbers or payment card information.

From Which Sources Do We Collect Customer Information?

We collect personal information directly from customers when a customer makes an order, visits our website, takes part in our events, clicks links on digital marketing messages, contacts our customer support or contacts us in any other way giving us information about themselves. In addition, we can collect personal information from other sources (so called Third Parties). The information we collect from third parties is the following:

Address information from public registers to ensure we have the right address information for you.
Credit rating information from credit rating institutions, banks, etc.

How Do We Use Personal Information?

We keep all personal information confidential. Our systems containing personal information can only be accessed by our employees who have the right to handle customer information as part of their job. Our whole staff is prohibited from using or disclosing any personal information. Each user has their personal user name and password for the system. The information is collected into databases that are protected by firewalls, passwords and other technical means. The databases and their backups are stored in locked spaces and can only be accessed by specific staff members.

We brief our staff dealing with personal information about the appropriate use and confidentiality of the information. We also make sure our staff is always up to date on the latest regulations.

Who Can We Share Customer Information With?

We share your personal information with specific companies that are independently responsible for the information given to them. This means we cannot control how the information given to these companies will be handled.

Independent registry holders that we share your information with are:

Government officials (police, tax officials or other authorities), if we have a statutory obligation or if a crime is being suspected
Companies that offer general logistics services (logistics companies and forwarders)
Companies that offer payment solutions (banks and other payment solution providers)
Marketing (newsletters, social media and media or advertising agencies)
IT services (companies that handle necessary actions, technical support or maintenance of our IT solutions)

When your personal information is shared with a company that is independently responsible for handling them, the information will be stored according to that company’s privacy policy.

How Long Do We Store Your Information?

We store your personal information during the time you use our services. We store billing information for ten years, which is required by the tax legislation. This information can be used for testing and other legal purposes.

Please contact us if you wish to have your personal information deleted, updated or changed.

The Right to See and Edit Information Saved About You

You have the right to request a copy of the information we have saved about you. If you wish to request a copy of some or all your personal information, please email us at info@dpapartments.fi. We will send this information to you free of charge.

We want to ensure your personal information is precise and up to date. You can request us to fix or delete incorrect information.

Please note that we have a statutory obligation to store your billing information related to buying products and services for ten years according to the current tax legislation.

Changes to This Privacy Policy

This privacy policy is updated when we develop our operations or the legislation changes. In case these changes were to be major, we try our best to inform our customers by for example adding a note about it on our website. We recommend regular visits to our homepage to ensure knowledge of possible changes. We abide by the EU’s privacy policy regulation (GDPR).

This privacy policy was last updated January 15, 2019.

Register Holder

DP Apartments Vaasa Oy
Business ID: 2775418-7
Repolankatu 4
65300 Vaasa
FINLAND

How to Contact Us?

Please don’t hesitate to contact us in case you have any questions about our privacy policy or the information we have stored about you.

E-mail: info@dpapartments.fi or write to us in the postal address above (register holder)