1.a) Scope and special conditions
These terms and conditions apply to accommodation reservations made by individual people as well as companies. These terms and conditions applies to all online reservations that are made through an accommodation company’s or an accommodation chain’s own website, as well as all other reservations.
In these terms and conditions, DP APARTMENTS VAASA refers to a building, apartment or other location that is used for providing accommodation services, such as a hotel, motel, hostel, guesthouse or camp site.
DP APARTMENTS VAASA has the right to apply special terms deviating from these terms and conditions if they are justified due to public holidays, company specific special events or additional services related to the accommodation. Customers have to be informed of the special terms when their reservation is confirmed.
b) Door codes
DP Apartmetns Vaasa will provide you with two door codes, one for the main entrance door and one for the apartment door.
For safety reasons this door codes must not be passed on to any other person, than those registered in this apartment.
c) Use of apartments
It is forbidden to use our apartments for parties, gatherings or any other activities where occupants of other apartments might be disturbed.
2. Reservation and confirmation
When making the reservation, the customer has to give his/her name, home address, arrival and departure dates as well as the payment method.
DP APARTMENTS VAASA is bound by the reservation once it has been confirmed verbally, in writing or for example by email.
DP APARTMENTS VAASA may require a paid reservation fee or a reservation confirmation with a credit card to make the reservation binding.
3. Customer’s arrival and departure
The room is available to the customer at 4 pm on the day of arrival and it has to be vacated by 12 pm on the day of departure. However, the accommodation company may have different arrival and departure times.
The room is reserved for the customer until 6 pm. If the customer arrives at the place of accommodation later than that, he/she has to inform the company at the risk of losing the reservation.
4. Reservation guarantee (Hotel Reservation Service)
The holders of international credit cards can use a reservation guarantee to confirm their reservation. It can be used to hold the reservation after 6 pm without the customer separately informing of later arrival.
DP APARTMENTS VAASA needs to ask for the following information from the card holder: name, card number and expiry date, address, phone number and e-mail address. DP APARTMENTS VAASA has the right to ask for the information verbally or in writing.
DP APARTMENTS VAASA has to give the following information to the customer: the name and address of the place of accommodation, room price including taxes, reservation number and cancellation conditions as well as the possibility of charging one night’s accommodation, including taxes, if the card holder does not arrive at the place of accommodation by the agreed time or the cancellation conditions given by the company have not been complied with. If the customer wishes, he/she has the right to receive the information in writing. The customer has to keep the information given by DP APARTMENTS VAASA.
5. Cancellation and failure to arrive
a.) short term reservations, 1-3 nights
The customer can cancel the reservation for a short term stay without charge up until 6 pm on the day prior to the arrival date.
If the customer doesn’t cancel the reservation or fails to arrive, DP APARTMENTS VAASA has the right to charge him/her for one night’s accommodation, including taxes, from the customer’s credit card.
b.) long term reservation, from 4 nights or longer
A reservation for 4 nights or more can be canceled without charge up until 7 days prior to the day of arrival.
If the customer doesn’t cancel the reservation on time or fails to arrive, DP APARTMENTS VAASA has the right to charge the customer’s credit card 50% of the total stay, including taxes.
DP APARTMENTS VAASA is obliged to prove that the customer has not canceled the reservation in accordance with the cancellation conditions and that he/she has accepted that the arisen costs are charged from his/her credit card.
6. Departure before the agreed date
If the customer leaves before the agreed departure date, he/she has to inform the place of accommodation about the departure no later than 6 pm on the previous day. Otherwise DP APARTMENTS VAASA has the right to charge the customer for one night’s stay as compensation.
In case it’s a question of several nights, the customer has to pay the agreed price for the unused time, unless the room can be sold to someone else.
The customer pays for the room before arrival together with the reservation fee.
DP APARTMENTS VAASA will deduct the possible prepaid reservation fee from the total costs. If the customer cancels the reservation against the cancellation conditions, DP APARTMENTS VAASA has the right to keep the reservation fee paid by the customer.
However, if the customer cancels the reservation according to the cancellation conditions, DP APARTMENTS VAASA is obliged to return the prepaid reservation fee to the customer, excluding office costs. If DP APARTMENTS VAASA has incurred costs related to special services or arrangements ordered by the customer, such as party decorations, additional facility reservations required by the customer or preparations for special diets, the customer has to compensate DP APARTMENTS VAASA for the costs arisen. DP APARTMENTS VAASA can deduct the costs from the reservation fee that is returned to the customer.
The customer has the right to cancel the reservation without charge and to get back the reservation fee if it is unreasonable to charge it despite the customer’s late cancellation or failure to arrive. Such a case would be a serious illness, serious accident or death of the customer or his/her next of kin or some other unexpected and serious incident, such as one’s home being burned down. Next of kin refers to the customer’s spouse, child, parent, mother-in-law, father-in-law, sibling, grandchild, grandparent or travel companion who was supposed to stay in the same room. The customer has to inform DP APARTMENTS VAASA immediately of the reason for not arriving and prove it with a reliable account, such as a medical certificate, police investigation report or an insurance company’s report. The account has to be delivered within a reasonable time after the customer has received the report. DP APARTMENTS VAASA has the right to deduct office costs from the payable amount.
If the customer leaves the place of accommodation before the agreed departure date due to the above-mentioned reasons, the price for the unused nights payable by the customer, based on section 6, can be made more reasonable, unless the room can be sold to someone else.
After the reservation has been confirmed, DP APARTMENTS VAASA has no right to increase the agreed price nor is it obliged to reduce the price. This does not apply to changes in taxes or other government fees if they could not have been taken into consideration when the reservation was confirmed. The accommodation company cannot increase the agreed price during the 21 days preceding the reservation. If the increase in the accommodation price is over 10 % after the reservation has been made, the customer has the right to cancel the reservation without charge. The customer has to inform DP APARTMENTS VAASA of the cancellation within one week of finding out about the increase of the price.
DP APARTMENTS VAASA has the right to withhold a charge and cover reservation fee from an international credit card holder’s card. When the reservation is made, DP APARTMENTS VAASA can charge as a prepayment a reasonable reservation fee from the credit card.
DP APARTMENTS VAASA has not withheld a cover reservation fee, it has the right to charge a reasonable deposit for the use of additional services (e.g. mini-bar) when the customer checks in.
8. Customer’s behavior at the accommodation company
The customer is obliged to observe good behavior and to take into consideration DP APARTMENTS VAASA ’s rules and regulations that have been brought to his/her attention. If the customer fundamentally breaks these rules, he/she can be immediately removed from the place of accommodation. However, in this case the customer has to pay for the accommodation as well as the additional services he/she has ordered. The customer cannot claim a refund for the amount that has already been paid.
9. Responsibility for the customer’s property
The customer can store his/her valuables in a safety-deposit box in the room or DP APARTMENTS VAASA can store the customer’s valuables on request. DP APARTMENTS VAASA has the right to charge a fee for storing the customer’s property.
If the customer’s property is exceptionally valuable, he/she has to inform DP APARTMENTS VAASA before leaving the property for storage. DP APARTMENTS VAASA may refuse to store this kind of property.
The customer is responsible for one’s luggage, unless the accommodation company has taken them for storage. If DP APARTMENTS VAASA is not responsible for the customer’s property it stores, it has to explicitly inform the customer.
DP APARTMENTS VAASA is not responsible for the customer’s property stored in a safety-deposit box in the room.
DP APARTMENTS VAASA is not responsible for any damages or disappearance of the customer’s vehicle or property inside the vehicle that is in a parking garage or in DP APARTMENTS VAASA ‘s parking lot. DP APARTMENTS VAASA has to state clearly in the parking garage or in the parking lot that the area is not under surveillance and that DP APARTMENTS VAASA is not responsible for the customer’s property left there.
10. Customer’s responsibility for damages
The customer is responsible for damages, such as smoking in the room, caused on purpose or through negligence to the room or other facilities, furniture, equipment or to other customers or their property by the customer, his/her guests or pets.
The responsibility for damages is determined by the general compensation principles.
11. Disagreements between DP APARTMENTS and the customer.
Place of Performance and Court of Jurisdiction for any disputes arising between the parties from this contractual relationship is Vaasa.